Student Tech Help

Welcome to student technology assistance. Our district technology team is able to assist students and families with technical issues with student devices.

If you need assistance with Teams support, Seesaw support, Zoom support, or K12/Fuel Education support, please contact your student's school first.

Below are links to several common troubleshooting issues. Please click the links to view the instructions.

Logging onto a district computer AND/OR into O365

Students: Remember that your Office 365 login and password is the same one you used to log into a computer at school!

For elementary students, the login is the student's ID number (starts with "09") followed by (example: The password is the student's first name initial and last name initial followed by .nk2020 (example: ab.nk2020).

For secondary students, the login is the student's ID number (starts with "09") followed by (example: The password is set by the student. If a student forgets their password, they will need to contact their school or teacher to get it reset.

Student tech help request

If you are continuing to have technical issues with your device after attempting the troubleshooting steps above, you may submit a Student Tech Help Request.

Using the Student Tech Help form (available below) is the preferred method for requesting assistance. You may also call the Tech Support Help Line at (360) 396-3953 from 8:00 to 3:30 on school days.

Due to the high volume of calls, we highly recommend submitting the tech help request using the form below. Please do not use the help line to follow up on submitted tech requests, we promise to get back to you as soon as possible.

Note: Turn around time on tech help requests may be greater than one business day due to the high volume of requests. Thank you for your patience!