Welcome to student technology assistance. Our district technology team is able to assist students and families with technical issues with student devices.
If you need assistance with Teams support, Seesaw support, Zoom support, or K12/Fuel Education support, please contact your student's school first.
Below are links to several common troubleshooting issues. Please click the links to view the instructions.
Passwords for logging onto a district computer AND/OR Office 365
Students: Remember that your Office 365 login and password is the same one you used to log into a computer at school!
For elementary students, the login is the student's ID number (starts with "09") followed by @nkschools.org (example: 0912345@nkschools.org). The password is the student's first name initial and last name initial followed by .nk2020 (example: ab.nk2020).
For secondary students, the login is the student's ID number (starts with "09") followed by @nkschools.org (example: 0912345@nkschools.org. The password is set by the student. If a student forgets their password, they will need to contact their school or teacher to get it reset.
Common Troubleshooting Issues
How to log into Office 365
Signing on to Office, Teams, Clever and Seesaw
E-Learning FAQ - Find common solutions to issues with Seesaw, Teams, Office 365, Clever, Zoom, Login/Access Help, Internet and Wifi
Login Instructions for District-Issued Laptops
Technology Specifications for Digital Devices
Fuel Education Support
Fuel Education 6-12 Support
Fuel Education K-5 Support
NK Online Academy Office Line: (360) 396-3575
Student tech help request
If you are continuing to have technical issues with your device after attempting the troubleshooting steps above, you may submit a Student Tech Help Request.
Note: Turn around time on tech help requests may be greater than one business day due to the high volume of requests. Thank you for your patience!
Student Tech Support Help Line
Using the Tech Support link is the preferred method for assistance.
You may also call the Tech Support Help Line at (360) 396-3953 from 8:00 to 3:30 on school days. Due to the high volume of calls, we highly recommend submitting the tech help request using the form above.
Please do not use the help line to follow up on submitted tech requests, we promise to get back to you as soon as possible.