It happens all the time. You've been good. You've kept
your email folders cleaned-up, getting rid of stuff you're probably
never going to look at again. But then... a crisis happens and you need
that one email from a parent you deleted a month ago.
Fortunately, we've got you covered. There are a few ways to get
that email back. Each method of retrieving deleted email is fairly
easy, and I'll list them here in the order you should try them (starting
with the quickest/easiest). Note that the first 2 methods will also
allow you to recover deleted calendar items, contacts, tasks, etc.
1) Is the email still in your "Deleted Items" folder?
Many people overlook the fact that the "Deleted Items" folder in
Outlook keeps every email (with attachments), calendar item, contact,
task, etc. that you delete. Items stay in your "Deleted Items" folder
until one of three things happens:
a. You right-click on the Deleted Items folder and choose "Empty
Deleted Items Folder". (You should do this now and then to help
minimize the size of your mailbox).
b. You've chosen the option to "Empty the Deleted Items Folder on
Exiting" (Tools->Options->Other). If so, your Deleted Items
folder is emptied every time you close Outlook.
c. An item in your Deleted Items folder has been there for over 60
days. If so, that item is purged from your Deleted Items folder.
2) OK... So the email is no longer in the "Deleted Items" folder. What now?
A) Click on your Deleted Items folder so it's highlighted.
B) Go to "Tool"s -->"Recover Deleted Items" from the
pull-down menu at the top. (This option won't appear unless you have
highlighted your Deleted Items folder.)
C) This will open a window listing items that were purged from your Deleted Items folder recently (up to a month ago).
D) If you find the item you want in that list, highlight
it and then click the icon at the top of that window that looks like an
E) That item will be returned to your "Deleted Items"
folder. From there, you can drag it back into your inbox if you want to
3) Nope. The email isn't there anymore. HELP!
Now it's time for you to check out our new email recovery feature. It's called DATACOVE. It keeps a copy of every email you've sent or received since
February 24th, 2009. You have the ability to search through your own
emails (but not other people's) by many different methods. Here's how:
A) Open up Internet Explorer.
B) In the "address" line (not the
Google, Yahoo, MSN, etc search box) clear out anything in there, and
type-in just the word "searchmail" (without the quotes). Then press
C) You will be taken to a login page that looks like
this: Enter your normal computer login information for NKSCHOOLS and
click the "Login" button.
D) You are now in the Datacove system, where you can
choose a "Simple Search" or an "Advanced Search". (Advanced search lets
you search on such things as subject, body text, attachment names,
attachment text, etc).
E) In either the "Simple Search" or "Advanced Search"
screens, specify your search criteria and click the "Submit" button.
(Note: You can use the "lookup" function to find an address that the
Datacove has "seen" before to help you retrieve unknown email
F) You will get a list of all of the messages that match your search criteria.
G) Double-click on the message you want, and you will see a new window open:
H) Instead of displaying the message in this window,
the Datacove system takes the original message and makes it an
"attachment". Choose "unnamed.html" or "unnamed.txt" to see the
original message (see circled area above)
I) If you NEED to return the message back to Outlook,
you can (in step "F" above), choose to export ALL of the messages that
met your search criteria to a zip file. This is an advanced feature
that you may try out if you're feeling especially adventurous. If you
need this ability, but need help doing it, please submit a TSR with the